Returns & refunds
Our approach to returns, kept simple, fair and hygiene-conscious.
Eligible for return
Unopened, unused items in original packaging, within the stated window.
Not eligible
Opened or used skincare, for hygiene reasons, unless faulty.
How returns work
Message us on WhatsApp with your order number. We'll confirm eligibility, share return instructions, and process your refund once the item is received and checked.
Refund timeline
Refunds are processed after the returned item is received and inspected, typically within a few working days.