Frequently asked questions

Everything you need to know about products, orders and delivery.

Browse the most common questions about our products, orders and delivery below.

Which product is best for eye bags?

Eyephalt Eyebag Cream is our targeted pick for the look of eye bags and puffiness.

How often should I use it?

Once or twice daily, following the product instructions. Introduce retinol gradually.

Are your products authentic?

Yes — we focus on sourcing authentic, imported Dr. Melaxin products.

Is Cash on Delivery available?

Yes, COD is available nationwide, alongside secure online payment options.

How long does delivery take?

Typically a few working days, depending on your city.

Should I patch test first?

Yes. Apply a small amount and wait 24 hours, especially with retinol.